Job Description
Role: Senior IT EngineerLocation: OxfordSalary: £35,000 - £45,000Type: Full-time, Permanent
Our client is a well-established Managed Service Provider delivering IT support, cloud solutions, and infrastructure projects to a broad range of SME and mid-market businesses across Oxfordshire and the surrounding areas.
Due to continued growth, they are looking to recruit an experienced Senior IT Engineer to join their technical team. This is a varied and client-facing position, combining 2nd and 3rd line support responsibilities with project delivery, consultancy, and onsite customer engagement.
The Role
As a Senior IT Engineer, you will act as a senior technical escalation point while working closely with clients to understand their requirements and deliver effective technology solutions.
Key Responsibilities
* Providing 2nd and 3rd line support across a wide range of customer environments
* Investigating and resolving complex technical issues
* Delivering infrastructure, cloud, migration, and modernisation projects
* Conducting client discovery meetings and technical consultations
* Gathering business and technical requirements
* Recommending and implementing appropriate IT solutions
* Carrying out onsite installations, upgrades, and project work
* Supporting Microsoft 365, Azure, Windows Server, Hyper-V, networking, and security technologies
* Managing and supporting backup and disaster recovery solutions
* Producing technical documentation and maintaining accurate records
* Building strong relationships with clients and acting as a trusted technical advisor
Skills & Experience
The successful candidate will have:
* Previous experience working within a Managed Service Provider (MSP)
* Strong 2nd and 3rd line support experience
* Excellent knowledge of Microsoft 365 and Azure
* Experience supporting Windows Server environments
* Strong Hyper-V administration and troubleshooting experience
* Experience with Veeam Backup & Replication and disaster recovery solutions
* Strong networking knowledge, including firewalls, VPNs, switching, and wireless technologies
* Experience delivering IT infrastructure and cloud migration projects
* Excellent troubleshooting and problem-solving skills
* Strong communication and customer-facing abilities
Requirements
* Full UK driving licence
* Willingness to travel to customer sites as required
* Professional and consultative approach to customer engagement
* Ability to manage multiple priorities within a fast-paced MSP environment
What's on Offer
* £35,000 - £45,000 salary
* Hybrid working
* Exposure to a wide range of technologies and projects
* Ongoing training and professional development
* Clear career progression opportunities
* Supportive and collaborative team environment
If you're an experienced IT Engineer looking for a role that offers a blend of technical challenge, project work, consultancy, and customer engagement, we'd love to hear from you.