JOB DESCRIPTION Head of Events Revised: March 2026 Main Job Purpose: Ensure The Royal Foundation of St Katharine delivers effective meetings and events services operating to a financial surplus whilst maintaining the Charity's ethos and commitment to Worship, Hospitality and Service. Reports to: General Manager Responsible for: Events Team Usual Place of Work: The Royal Foundation of St Katharine (RFSK), 2 Butcher Row, London E14 8DS Working Parameters: 42.5 hours per week (inclusive of a 30-minute unpaid break per shift) Mainly Monday to Friday however working days many vary according to business needs. The role is based in a hospitality and events environment; therefore, evening, weekend, and Bank Holiday work is integral to the position when required Includes Duty Management responsibilities during designated shifts. Relevance: This document reflects the job content at the time of writing and will be subject to periodic review in line with operational or organisational changes. Any amendments will be discussed with the postholder prior to implementation. Key Areas of Responsibility: Support of Charitable Objectives: The postholder will develop and demonstrate a comprehensive understanding of The Royal Foundation of St Katharine, including its charitable objectives delivered through Worship, Hospitality and Service. They will actively support the Foundation’s working ethos while balancing commercial objectives and budgetary requirements, ensuring that all activity reflects and strengthens the mission of RFSK. Event Management: Greet and maintain communication with customers throughout their events to ensure seamless delivery. Communicate event details, both forthcoming and past, to relevant colleagues. Effectively manage and operate public and private events. Curate the RFSK programme of events. Manage and maintain IT systems to support efficient event management. Reactive Sales: Implement policies and procedures to achieve sales objectives, including: Responding promptly to enquiries and capturing all necessary customer information. Maintaining customer data in line with GDPR regulations. Inputting enquiries accurately into Rezlynx and Eventbrite. Assessing enquiries to maximise occupancy and revenue. Costing events, maximising profit margins, and negotiating pricing to meet financial targets. Operating a timely chase and trace system for confirmed bookings. Communicating effectively to ensure successful conversion of enquiries into bookings. Promoting repeat bookings and maintaining accurate billing and marketing collateral Proactive Sales Drive new events business and coordinate outreach to potential clients. Write copy for the three yearly events newsletters. Host networking events at RFSK to build client relationships. Membership Management: Manage the RFSK relationship with the Penn Club social committee. Coordinate programmes of events for the Penn Club & St Katharine’s House in consultation with the social committee. Administer memberships, including production of membership cards. Drive growth in St Katharine’s House membership. People Management: Line manage Events team Foster an environment encouraging innovation and creativity. Identify training needs that benefit RFSK. Hold regular team meetings to monitor progress and performance. Customer Service Maintain excellent relations with all customers and visitors. Monitor customer satisfaction and contribute to marketing and forward planning. Manage complaints professionally to achieve satisfactory resolutions. Business Management: Monitor competitive trends and provide recommendations to strengthen RFSK’s position. Conduct regular pricing reviews with the General Manager. Contribute to the production of the annual budget and targets. Ensure the Events Team is aware of performance against budget and empowered to take corrective action. Manage event revenue and consumption within budget. Participate fully in relevant change management initiatives. Communication and Interaction. Produce and update forecast reports weekly. Represent RFSK in all interactions in line with the Foundation’s ethos and values. Collaborate with colleagues to achieve effective outcomes for the organisation. Environment, Health & Safety, and Security: Ensure safe working practices in accordance with policies and procedures. Maintain full knowledge of emergency procedures and security protocols. Report health, safety, and refurbishment issues to the relevant manager.