What you will do:
1. Manage, influence and build an internal network across Metro Bank to ensure a one team approach for customers and colleagues
2. Manage/lead a team of 1-3 persons, directing and coaching them to deliver excellent customer service
3. Liaise on a regular basis with customers directly, including face to face meetings
4. Be aware of the capabilities of the Metro and identify customer needs, Asset Finance, Invoice Discounting, Bacs, Credit Cards, Cash Management Solutions, FX needs, Borrowing requirements
5. Prepare and propose credit limits for customers needing limits for BACS/Credit Cards
6. Attend to every detail when onboarding or carrying out ongoing due diligence on customers, from ensuring complex structures are verified to identifying financial crime red flags and investigating and reporting as needed
7. Analyse customer’s current bank account usage to expertly identify unusual suspicious activity
8. Be able to cajole and negotiate with customers to provide us with the information we need and retaining their business
9. Use your expert knowledge in AML Sanctions to identify solutions to satisfying our external regulators as well as the customer when standard procedures are not appropriate, non-standard ID&V documentation, additional controls as needed, verifying structures where standard documentation not available. Then using this information to influence FCRC and FCPT to gain their support to your proposals.
10. Maintain up to date knowledge of internal regulatory requirements, and be a subject matter expert in Enhanced Due Diligence requirements
11. Deal with complex day to day queries
12. Act with integrity at all times
13. Support new change initiatives to improve processes and profitability
What you will need:
14. Fluency in English and ideally one or more additional language(s) – preferably Japanese, German, Dutch, French, Cantonese/Mandarin, Spanish
15. Be a People People person with great communication skills, both verbal and written, and the ability to make complex instructions simple for our customers to understand
16. Strong Attention to Detail, ensuring you get things Right First Time (bumping up when needed)
17. Ability to promote the Metro Bank story to new customers and colleagues, creating new FANS
18. High awareness and understanding of AML/risk controls
19. An understanding of commercial banking and how to open accounts compliantly, with an expert level of knowledge of our different account offerings and services
20. Significant Metro Bank knowledge of our Anti-Money Laundering requirements for complex and often High Risk cases
Our promise to you…
21. We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
22. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!