Job title: Reporting & Insights Analyst
Job reference number: BH084
Contract: Permanent, full time, 35 hours per week
Location: Kings Hill-based (Kent) with hybrid working considered after successful training and completion of probation period
Salary: £28,000 - £32,000 per annum (depending on experience)
We're looking for a talented Reporting & Insights Analyst to join our Customer Operations team at Charities Aid Foundation (CAF).
What you’ll do
At CAF, every one of us contributes to our impact, and as our Reporting & Insights Analyst you too will play an integral part in what we do.
You'll be at the heart of data-driven decision-making, supporting the Customer Operations team and wider CAF by delivering actionable insights through robust reporting. Your work within a busy and enthusiastic team, will contribute to the optimisation of customer service performance and operational efficiency.
As our Reporting & Insights Analyst you will:
* Develop and maintain real-time dashboards that provide visibility into key performance indicators and conduct deep-dive analysis into customer behaviour and service trends to uncover improvement opportunities
* Automate recurring reports using Power BI, Excel, and SQL to improve efficiency and reduce manual workload through translating complex datasets into clear narratives making insights accessible to non-technical stakeholders
* Collaborate with cross-functional teams to align reporting outputs with business goals
* Champion a data-driven culture across the Division by promoting the use of analytics in everyday decision-making
Who you’ll be
This role is for you if you have experience and a passion for working in data analysis and are keen to make a difference to society.
We are looking for:
* Experience analysing large datasets to identify trends, patterns, and actionable insights with a proven track record of developing detailed and visually appealing reports using Microsoft Excel and Power BI
* Experience building and maintaining self-service dashboards to enable independent data access through advanced Excel skills including pivot tables, complex formulas, and data visualisation techniques
* Excellent communication and presentation skills to engage stakeholders at all levels
* A flexible, true team player with the ability to work to deadlines and well under pressure
What’s in it for you
At CAF you will receive:
* Permanent hybrid ways of working where roles allow
* Six weeks holiday plus bank holidays
* A wide range of development opportunities to support personal and professional growth
* Pension scheme with better-than-market employer contribution options
* Social impact benefit schemes
For all our employer benefits and to gain an insight into our culture and values, please visit .
Who we are
At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.
We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.
Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.
Diversity and inclusion
We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.
We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.
How to apply
The closing date for applications is 25th August 2023
Initial telephone interviews will be conducted during this period and up to the date of the Assessment Centre to which shortlisted applicants will be invited on 9th September 2025.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status.
Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles.
As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme.
To apply for this role you must be able to provide proof of your Right to Work in the UK.
Job Reference: BH084