We are a premium chocolate manufacturer established in 1845, operating in over 86 countries worldwide. Guided by our global purpose to Enchant the World with Chocolate and our UK vision of Creating Moments to Make Everyone Feel Special, we employ around 400 team members across our Head Office, Retail, and Field Sales divisions in the UK. We are proud to be a Top 20 Great Place to Work, known for our incredible people, unique values-led culture, and iconic brands such as LINDOR and GOLD BUNNY.
As one of the few “bean-to-bar” chocolate makers in the world, we control every step of our production process.
How you could help us to Enchant the World with Chocolate
We have an exciting opportunity to join our incredible team.
In this role, you will …
* Support the store management team in motivating, inspiring, and developing a team of dedicated chocolate advisors to achieve retail goals
* Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, adhering to all company policies and responsible business practices
* Embody the Lindt brand with passion, delivering exceptional customer service and exceeding customer expectations daily
* Support a collaborative environment by sharing knowledge, encouraging teamwork, and driving ideas into action
Where you’ll be based
This role is based in Cannock Store and is 16 hours per week.
Key Responsibilities
Maximising Sales Turnover and Store Profitability
* Use business tools and personal judgment to drive and exceed sales and profit targets
* Monitor store KPIs, identify opportunities and risks, and support action plans
* Align with line manager on performance review outcomes and action plans
* Collaborate on opportunities during key trading periods
Delivering and Developing Operational Excellence
* Maintain high standards in process execution, presentation, and compliance
* Ensure full compliance with audit, loss prevention, and safety policies
* Escalate issues promptly to management
Delivering Outstanding Customer Visibility and Communication
* Become a brand ambassador, living the Lindt Service values
* Utilize the Global Retail Mystery Shop program to improve service
* Maintain visual merchandising standards and stay informed on market trends
* Anticipate and meet customer needs to enhance their experience
Leading for an Inspiring Workplace
* Develop personal skills and support a learning culture
* Participate in regular performance reviews and development plans
Ice Cream and Drinks Responsibilities
* Maintain food safety and hygiene standards
* Keep all related documentation up to date
* Be knowledgeable about product offerings
* Ensure the IC&D area is operational during trading hours
* Provide training to colleagues on IC&D stations
What experience you’ll bring
* Retail experience is preferred, with a passion for the retail industry
* Proven high performance within a team
* Numerate with good analytical and IT skills
* Motivated, results-driven, and proactive
* Excellent interpersonal skills and relationship-building abilities
* An enthusiastic attitude and willingness to try new approaches
Being yourself every day
We foster an inclusive environment where everyone feels safe to be themselves, empowered, and celebrated, reflected in our dress policy and DE&I strategy.
Living our values every day
Our values—Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly, and Making an Impact—guide our daily actions.
What you can expect from us
We offer an exciting role in a fast-growing organization with a supportive environment to help you thrive and achieve your career aspirations. Benefits include a competitive salary, bonus, pension, life cover, chocolate allowances, discounts, personal incentives, birthday day off, and more.
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