Company Description
RoarTech is a creative and innovative IT solutions partner dedicated to elevating education through bespoke technology services. We believe that education is the foundation for a better world, and our mission is to empower educators and students by providing innovative technology that simplifies work processes and enhances learning experiences.
Role Description
As a Senior Desktop Services Officer at RoarTech Ltd, you will play a critical role in maintaining and supporting the organization’s vital IT infrastructure. You will serve as a primary point of contact for desktop support, ensuring seamless technical operations across our headquarters and various customer sites. This role requires a blend of technical expertise, professional relationship management, and the ability to mentor junior staff.
Key Responsibilities
* Infrastructure Support: Install, maintain, and support wide area networks (WANs), local area networks (LANs), Intranets, and individual hardware including computers and mobile devices.
* Technical Problem Solving: Act as the designated point of contact for desktop support queries and proactively respond to online support tickets.
* Relationship Management: Build and maintain professional working relationships with onsite staff and stakeholders.
* Team Collaboration: Assist and provide guidance to Desktop Service Officers to ensure high-quality service delivery.
* Solution Design: Contribute to the design and implementation of new client solutions.
* Reporting: Report directly to the Senior Line Manager regarding operational status and project progress.
Requirements
* Legal Authorization: Must be legally allowed to work in England.
* Technical Proficiency: Proven experience in managing LAN / WAN environments and diverse hardware fleets.
* Mobility: Ability to work from a primary school in Birmingham and travel to various customer and assigned school sites as required.
* Professionalism: A commitment to abiding by company rules, regulations, and policies while representing the firm at client locations.
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