Job Description
Mfp printer /hardware/computer field engineer - Glasgow
Pay Rate:
* £16.09 per hour for the first 3 months
* £16.41 per hour thereafter
Location : Field-based, GlasgowEmployment Type: 6 month contract (inside IR35 Umbrella only)Clearance: Must be eligible for UK Security Clearance (SC)
Key Responsibilities
* Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
* Diagnose and repair devices to board level with accuracy and efficiency.
* Deliver Level 1 deskside support for Windows-based systems.
* Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
* Maintain accurate records of work completed, parts used, and updates within service management systems.
* Ensure excellent customer service and communication at all times.
* Travel to various customer locations across the UK as required.
Must Haves
* Full UK driving licence (maximum 6 penalty points).
* Legal right to work in the UK.
* No restrictions preventing the attainment of SC Security Clearance.
* Flexibility to work variable start/finish times as required by the business.
Skills & Experience
* Proven experience as a printer and MFP engineer, including repair to board level.
* Demonstrated ability to repair laptops and desktops to board level; vendor certifications (Lenovo, HP, Dell) highly advantageous.
* Hands-on experience providing L1 deskside support in Windows environments.
* Experience with hands-and-feet network support, including switch replacements, patching, and hardware swaps.
* Strong problem-solving ability and confidence working independently.
* Excellent communication and customer-facing skills.
Desirable
* Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh).
* Experience working in multi-site field service roles.
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