Location: Loughborough
Company: MRTC
Type: Full-Time
About Us
With 40 years' experience, MRTC have become a market leader in delivering communication solutions for Motorsport worldwide and Events, including F1, Formula E, World endurance Championship and more.
In a competitive market we strive for excellence by providing the most up to date innovative technology as well as a high professional service worldwide.
We have an exciting opportunity for a driven and motivated frontline IT support member to play a key role at MRTC as we are growing and expanding.
Role Overview
As our Frontline IT Support Specialist, you are the go-to person for IT questions in the UK office.
You will resolve day-to-day hardware, software, and network issues, support remote staff and keep key business systems humming, freeing the CIO to focus on long-term strategy.
Key Responsibilities
* Provide 1st-line support (Windows 10/11, Microsoft 365, mobile, printers, VoIP)
* Manage and close support tickets promptly, documenting solutions for future reference
* Build, configure and maintain laptops, desktops, peripherals and network devices
* Administer user accounts, permissions and passwords
* Support remote workers via VPN, MDM and collaboration tools
* Assist with patching, security hardening and upgrade projects
* Share best practice with the IT team and contribute to standards
Required Skills & Experience
* 3 + years in a desktop or application-support role
* Strong working knowledge of Windows desktop & server OS, Microsoft 365
* Fluent English and excellent written / verbal communications
* Proven customer-service mindset, problem-solving ability and calm under pressure
Highly Desirable
* Familiarity with ERP/CRM packages (inspHire, SAP, Dynamics)
* Scripting basics (PowerShell, batch) or SQL query writing
* Cisco IOS networking (LAN)
* Exposure to cyber-security tools or Avaya phone systems