The Trust ICT Technician will provide front-line, on-site IT support across all schools within the Trust, ensuring that IT systems, devices, and services are reliable, accessible, and support teaching and learning effectively. This is a filed-based, user-facing role, acting as the primary point of contact for staff, delivering a responsive and professional IT service while supporting the Trust's move towards a standardised, cloud-first environment.
Strategic Purpose
* Provide consistent, high-quality IT support across all schools
* Support the transition to a centralised helpdesk and service model
* Contribute to standardisation of devices, systems and processes
* Improve staff experience and reduce disruption to teaching
Key Responsibilities
IT Support & Service Delivery
* Act as the first point of contact for IT support across schools
* Log, manage and resolve tickets through the Trust helpdesk system
* Provide support for login and access issues; devices (laptops, desktops, iPads); classroom technology (screens, AV, printers); basic network connectivity
* Ensure issues are resolved promptly, professionally, with minimal disruption to teaching
Onsite Multi‑Site Support
* Provide regular onsite support across all schools
* Travel between sites as required
* Build strong relationships with teachers, office staff, school leadership
Device & User Management
* Support device deployment and lifecycle management
* Assist with user account administration via Microsoft Entra ID
* Support device configuration and management using Microsoft Intune
* Maintain accurate IT asset records
Technical Support & Maintenance
* Troubleshoot hardware, software and basic network issues
* Carry out routine maintenance and checks
* Ensure classrooms and staff devices are ready for use
* Escalate complex issues to the IT Systems Manager
Installations & Projects
* Assist with device rollouts, classroom technology setups and basic infrastructure changes
* Support IT projects under guidance from senior staff
Customer Service & Communication
* Provide a friendly, professional, customer focused service
* Communicate clearly with non-technical users
* Manage expectations around resolution times
Security, Safeguarding & Compliance
* Follow Trust IT policies and procedures
* Support data protection and GDPR compliance
* Maintain awareness of cybersecurity best practices
* Contribute to safeguarding through appropriate use of IT systems
Essential Requirements
* GCSE (or equivalent) in English and Maths
* Experience in a customer-facing IT support role (or similar)
* Experience supporting Windows devices and common applications
Desirable Requirements
* IT qualifications (Level 2/3 or equivalent)
* Experience working in a school or education environment
* Experience using helpdesk systems
Technical Knowledge & Skills
* Basic understanding of Windows operating systems, Microsoft 365 applications, computer hardware and peripherals
* Basic knowledge of networking concepts, device setup and deployment
* Ability to troubleshoot common IT issues and follow processes and procedures
Professional Skills
* Excellent communication skills with non-technical users
* Strong customer service focus
* Ability to prioritise workload effectively
* Calm and professional approach under pressure
Personal Attributes
* Positive "can-do" attitude
* Reliable and organised
* Willingness to learn and develop
* Team player with flexible approach
* Passion for IT and supporting users
Other Requirements
* Full UK driving licence
* Willingness to travel between Trust schools
Additional Information
Successful candidates will be subject to an Enhanced Disclosure and Barring Service check and further social media checks.
Benefits
* The opportunity to make a significant impact across multiple schools.
* A supportive and collaborative working environment.
* Professional development opportunities to help you grow and succeed in your role.
* Competitive salary and benefits package.
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