Room12 is on the hunt for a new supervisor to help run the busy event nights.
Experience in a simlar role is required, and if you have a Personal License already then even better.
PURPOSE
OF JOB:
As a Supervisor of a pub, your primary role is to oversee the day-to-day
operations and ensure the smooth functioning of the establishment. You will be
responsible for managing the staff, maintaining high service standards, and
ensuring customer satisfaction.
RESPONSIBILITIES:
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Staff Management: Supervise and coordinate the work
of the pub staff, including bartenders, servers, and kitchen staff. This
involves the training of new employees, assisting in scheduling shifts, and
assigning tasks.
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Customer Service: Provide excellent customer
service and maintain a welcoming and friendly atmosphere in the pub. Address
customer concerns or complaints promptly and ensure a positive experience for
everyone.
-
Operational Efficiency: Monitor pub operations to
ensure efficiency and adherence to established policies and procedures. This
includes managing inventory, ordering supplies, and maintaining equipment in
good working order.
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Sales and Revenue Generation: Work closely with the
management team to implement strategies for increasing sales and revenue. This
involves promoting special offers, organizing events or promotions, and
upselling menu items.
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Training and Development: Provide ongoing training
and coaching to staff members to enhance their skills and knowledge. Foster a
positive work environment and encourage teamwork and professional growth.
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Compliance: Ensure compliance with all applicable
laws, regulations, and licensing requirements. This includes overseeing
responsible alcohol service, maintaining records, and implementing health and
safety protocols.
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Security and Safety: Maintain a safe and secure environment
for staff and customers. Implement security measures, such as surveillance
systems and staff training on emergency procedures.