Overview
We have an exciting opportunity for a band 2 Clinical navigator based at MSK Physiotherapy Department Saffron Walden Community Hospital. The post is 22.5 hours per week working Monday, Tuesday, Wednesday 9 am – 5 pm.
Responsibilities
* Receive and action or forward incoming/outgoing mail.
* Signpost/direct patients appropriately to relevant clinical staff/services and act as the first point of contact to ensure visitors are signposted and directed to the appropriate services.
* Deal with incoming calls from external organisations, the general public and patients; handle queries, appointments and reception desk cover including booking patients on to the electronic system.
* Assist medical staff with ad hoc administration type enquiries.
* Contribute to the reception team and provide an effective day-to-day reception.
* Provide clerical and administrative support to other staff groups as appropriate.
* Participate in identified training and personal development.
* Assist with health promotion and other related activities as necessary.
* Maintain supplies of certain items of stationery and supplies for the administration team.
* Receive, welcome and advise patients.
* Book and attend patients onto SystmOne.
* Send, receive and action messages via clinical systems.
* Answer telephone enquiries from patients, staff and other external agencies.
* Receive and action or forward incoming/outgoing mail.
* Assist medical staff with ad hoc administration type enquiries.
* Contribute to the reception team and provide an effective day-to-day reception.
* Provide clerical and administrative support to other staff groups as appropriate.
* Participate in identified training and personal development.
* Assist with health promotion and other related activities as necessary.
* Maintain supplies of certain items of stationery and supplies for the administration team.
Working for your organisation
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including:
* Season Ticket Loans
* NHS discounts for staff
* Excellent Training facilities and opportunities
* Buying and Selling annual leave scheme
* The opportunity to work bank shifts and expand knowledge and experience in other areas
* Salary Sacrifice schemes including lease cars and Cycle to Work
* Day One Flexible Employer
* Join our Staff bank
What is Staff Bank? Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times. All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish. If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Receive, welcome and advise patients. Signpost/direct patients appropriately to relevant clinical staff/services. Book and attend patients onto SystmOne. Send, receive and action messages via clinical system. Answer telephone enquiries from patients, staff and other external agencies. Receive and action or forward incoming/outgoing mail. Assist medical staff with ad hoc administration type enquiries. Contribute to the reception team and provide an effective day to day Reception. Provide clerical and administrative support to other staff groups as appropriate. Participate in identified training and personal development. Assist with health promotion and other related activities as necessary. Maintain supplies of certain items of stationery and supplies for the administration team.
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