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Direct message the job poster from Avorium Limited
Location: Avorium, 13 Colliergate, York, YO1 8BP
Hours: Monday – Friday, 9:30 AM – 2:00 PM
We're looking for a confident, organised and customer-focused Retail Operations Manager to take the lead in running our beautiful desk accessory and stationery store in the heart of York. You'll be the go-to person on the shop floor — managing the day-to-day, serving our lovely customers, and keeping our small team working smoothly.
What You’ll Be Doing
* Opening and running the shop each day
* Delivering outstanding customer service and representing the Avorium brand
* Leading and supporting retail assistants on shift
* Delegating tasks and making sure the day flows smoothly
* Keeping the shop tidy, well-stocked and beautifully presented
* Managing stock levels and coordinating logistics
* Using the till and handling basic shop admin – as well as personalisation machinery
* Helping with seasonal updates and in-store promotions
* Acting as a first point of contact for questions or feedback
* Options for career expansion, networking and other events
Who You Are
You're friendly, dependable, and love creating a calm, welcoming space. You're confident leading a team, enjoy chatting with customers, and take real pride in a well-run shop floor. You’re practical, proactive and know how to get things done.
What You Bring
* Experience in retail or another customer-facing role is essential
* Confidence managing or supervising others
* A natural people-person with good communication skills
* Organised and calm under pressure
* An eye for presentation and love for keeping things looking great
* Able to manage stock, problem-solve, and take initiative
* Comfortable using basic till systems and shop admin tools
Why Join Avorium?
Avorium is a local, siblings-run stationery brand, recent winner of York Retailer of the Year! Our Colliergate shop is at the heart of it all — and as Retail Operations Manager, you'll help shape the customer experience and keep everything running smoothly day to day.
How to Apply
Please send your CV and a short note about why you’d be a great fit to:
tom@avorium.co.uk
We’re looking to fill this role soon, so don’t wait to get in touch!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Part-time
Job function
* Job function
Management and Manufacturing
* Industries
Retail Office Supplies and Gifts
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