L2 operations analyst

L2 Operations Analyst - Shift

Place of work: On-site - Sheffield, UK/Duration: Permanent/Hours of work: Shift 24/7/365 - 4 days on and 4 days off - 2 days 6:00 AM-6:00 PM | 2 Nights 6:00 PM-6:00 AM.

About the Company and the Role:

Auxilion is an organisation that has been in business since 2012 and is part of the IT Alliance Group which commenced its operation in 1997. Our 500+ workforce is focused on Building Digital Thinking into your Business. To enable this, we have built our business around a number of Core services Consulting, Project & Programme Management Services, Managed Services and Digital Services, Modern Workplace and Technology Platforms.

The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution.

Position Responsibilities:

This role involves the following:

1. Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates.
2. Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met.
3. Completing daily system health checks and monthly reviews.