Job Description
· Greet, check-in, respond to requests and settle accounts while providing exceptional service
· Take initiative to add a personalized experience
· Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
· Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
· Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management