Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.
Housing Officer - Part Time
Plymouth – Covering Plymouth and Cornwall
£13,593 per year
15.5 hours per week – Monday – Wednesday
Temporary position for up to 12 months
We have an opportunity for a Housing Officer to join our Housing Operations team, based in Plymouth. The ideal candidate will be ambitious and looking for an opportunity to learn and grow within the organisation. You will be joining an experienced team with a wealth of knowledge and willingness to support progress.
The role of Housing Officer will include:
* Visiting our schemes and customer's homes to carry out face to face transactional tasks
* Effective management of Anti-Social Behaviour cases
* Collaboration with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
* Managing customer expectations about repairs and escalating any property maintenance issues affecting customer welfare via appropriate channels
* Managing complaints about service delivery
* Working with colleagues in other service areas to help the organisation meet its compliance obligations (Fire safety, water hygiene, gas safety and data protection)
* General advice on all aspects of tenancy to enable sustainability
* Working with a range of external agencies to resolve a range of issues affecting customer welfare including Domestic Abuse, Anti-Social Behaviour and Safeguarding
* Working with administrative colleagues to complete a range of tenancy management processes including tenancy conversions, permissions, mutual exchanges, successions and service charges
* Enforcement of tenancy breaches
Skills and experiences:
* Proven history and experience with front line customer service
* Excellent communication skills both verbal and written
* Proficient user of Microsoft packages including Word, Excel, Outlook and Teams
* Knowledge of internal systems such as SAP and React is desirable
* Travel is a requirement of the role, therefore a full valid driving license is essential
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Employee discounts
* Wellbeing support and tools
* Employee recognition scheme
* Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
* £13,593 per annum
The full time equivalent salary for this role is £32,887 based on 37.5 hours per week
View the job profile (if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 26 June 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.