The Office Managers Team at The James Cochrane Practice are seeking a Senior Care Navigator to join their friendly, patient focussed team. Being great with people is a must in this role, you'll also need to be highly organised and passionate about making a difference in healthcare. The post holder will be
1. Responsible for the day-to-day performance and quality standards within the Care Navigation / administration team.
2. Supporting the Office manager and Assistant Office Manager in the leadership and supervision of a team of Care Navigators and Administrators, ensuring all duties are performed effectively and to the required standard, meeting the objectives of the practice.
Primary responsibilities
The Senior Care Navigator is responsible for supervising and supporting the admin team, ensuring they achieve their primary responsibilities:
Senior Care Navigator core duties
Supporting the Office Manager / Assistant Office Manager and covering when absent, including
o Supervision of the Care Navigation Team
o Proactively monitoring activity on the practice appointment system to maximise appointment usage each day.
o Direct requests for information
o Carry out system searches as requested
o Providing reception staff to support administrative staff during periods of staff absence
o Produce, maintain and participate in the receptionist rota
o SAR (Service Access Request), insurance / solicitors' letters and DVLA forms to the administrative team
Core administration responsibilities
· Signpost patients to the correct service
· Process personal, telephone and e-requests for appointments
· Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
· Initiating contact with and responding to, requests from patients, team members and external agencies
· Photocopy documentation as required
· Data entry of new and temporary registrations and relevant patient information as required
· Input data into the patient's healthcare records as necessary
· Manage all queries as necessary in an efficient manner
· Monitor and maintain the reception area and notice boards
· Ensuring general office areas are kept tidy and safe in accordance with the Health and Safety and Fire policies. Reporting any defects or unsafe practices to the Practice Manager.
· Support all clinical staff with general tasks as request
· Completing opening and closing procedures in accordance practice policy
· Partake in audit as directed by the audit lead
· Answering general enquiries explaining surgery procedures, giving results to patients after the doctor has made the necessary comments, making new and follow-up appointments
· Receiving and recording requests for home visits.
· On a PLT (Protected Learning Time) day to ensure that telephone message is telling patients that we are closed for staff training. Also restoring telephone services in the morning after the PLT
· Ensuring that Practice Notes, Docman, Accurx and Practice email messages are dealt in a timely manner and efficiently.
· Communicating information about any unresolved or urgent matter.
· Maintaining confidentiality regarding patient issues and the affairs of the practice
· Other specific duties which may be allocated to individual team members
Job Types: Full-time, Part-time
Pay: £13.20-£13.50 per hour
Expected hours: No less than 24 per week
Benefits:
* Company pension
Education:
* A-Level or equivalent (preferred)
Experience:
* Primary care or NHS: 1 year (preferred)
Language:
* English (required)
Work Location: In person