Service Manager - Repairs & Maintenance Contract: PermanentLocation: West London - Sector 5 (covering Wembley, Acton, Harrow, Northwood)Salary: £49,587 per annum (includes a £4,000 local job supplement)About the RoleRepairs & Maintenance teams sit at the heart of our social purpose. Every day, they help create safe, warm and dry homes where residents feel proud to live.Following developments within the Repairs & Maintenance service, this organisation is seeking a passionate and driven Service Manager to join a busy London-based team. This is a highly visible, field-based role, supporting frontline operatives and contractors to deliver a high-quality, customer-focused, responsive repair service.As Service Manager, you will have direct responsibility for driving first-time-fix performance, quality standards, productivity and compliance across a large West London patch. You will play a key role in ensuring residents receive a reliable and professional repair service, while maintaining strong operational and financial controls.Key ResponsibilitiesOperative management:Provide professional advice and guidance to operatives on materials, methods and standards, ensuring all work complies with legislation and internal policies.Service delivery & quality:Monitor productivity, quality and progress of works through regular inspections (in-progress and post-completion).Contractor performance:Manage approved contractors to ensure work is delivered safely, compliantly, on time and within budget.Complaint resolution:Ensure timely investigation and resolution of complaints, with all actions captured and systems accurately updated.Commercial awareness:Work closely with commercial colleagues to ensure effective financial controls are in place and value for money is achieved.Health & safety:Ensure compliance with health and safety legislation and statutory obligations, promoting and monitoring safe working practices at all times.Patch CoverageYour designated area will cover the following postcodes:HA0, HA2, HA3, HA4, HA5, HA6, HA9, NW10, NW12, UB6, UB9, W10, W11, W12, W2, W3, W4, WD19, WD23.Working ArrangementsThis is a full-time, permanent role. You will be predominantly field-based, supporting operatives across your patch, with some administrative work from a central London office and the flexibility for home working.A company vehicle will be provided.About YouYou will bring a strong trade background, excellent people-management skills and a genuine commitment to customer service. You'll take pride in your work, enjoy supporting teams on the ground, and be motivated by making a real difference to residents' homes.Trade NVQ Level 3 or equivalent hands-on trade experienceUp-to-date knowledge of building maintenance, Decent Homes standards and relevant safety legislationExperience of delivering an excellent, customer-focused repairs serviceProven ability to manage and motivate operational teamsFull UK driving licence The advertised salary includes a £4,000 local job supplement and a £1,000 market supplement.To apply:Please submit your CV and a covering statement outlining how you meet the essential criteria for the role.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk