Job overview
An exciting opportunity has arisen within the SACT Treatment Booking Team based at Velindre. We specialise in booking of Chemotherapy and Immunotherapy treatments using patient focused skills and ensuring we adhere to the Velindre and Welsh Government guidelines.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
We are looking for someone with strong interpersonal and communication skills who can deliver outstanding customer service to our patients, staff and visitors. We work alongside Consultants, Specialist Nurses, Radiotherapy, Pharmacy and Nursing teams ensuring we process deferral and new patient treatment requests accurately and within a timely manner. The successful candidate will require excellent typing skills, knowledge of all Microsoft packages including outlook.
They must strive to achieve deadlines with excellent prioritising skills, work to all relevant guidelines and have a good telephone manner. Candidates will need to be able to work flexibly across the week, within a busy and demanding environment.
Knowledge of ChemoCare E-Scheduling, Canisc, Radis and Patient Transport systems is desirable, full training can be provided for the right candidate.
Working for our organisation
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1994, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out more
Detailed job description and main responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Experience & knowledge
Essential criteria
* Meets all essential criteria as per attached job description/person specification
Desirable criteria
* Meets all desirable criteria as per attached job description/person specification
Skills
Essential criteria
* Meets all essential criteria as per attached job description/person specification
Desirable criteria
* Meets all desirable criteria as per attached job description/person specification
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