Salary: £50,000 - 70,000 per year Requirements: A third-level qualification in Computer Science, Information Technology, or a related discipline is preferred. 4 years equivalent experience in supporting, implementing, and managing IT services. Experience in incident logging and resolving troubleshooting users IT issues. Proven end user IT support experience. Hands-on experience using and administering Active Directory and Office 365. Proven experience in network administration, configuration, and securing network environments. Demonstrates an analytical approach to problem solving. Communicates fluently orally and in writing in English. Competency in MS Windows 10/11 wired and wireless network troubleshooting. Familiarity with MS Teams and MS Office. Responsibilities: Provide day-to-day support and maintenance of the companys LAN, WAN, Wi-Fi, and Firewall infrastructure. Diagnose and resolve hardware and software issues. Follow up with customers, provide feedback, and see problems through to resolution. Update customer data and produce activity reports. Work within Active Directory, Group Policies, and M365 Administration. Contribute to ongoing improvement projects. Log incidents and respond to service requests accurately. Manage and resolve IT Infrastructure and security incidents, conducting root cause analysis and implementing corrective actions. Maintain detailed records of incidents and resolutions. Investigate and troubleshoot technical issues related to desktops, laptops, printers, and mobile devices. Collaborate with colleagues to identify root causes and implement solutions. Coordinate with external vendors for hardware and software problem resolution. Create and update knowledge base articles for common issues. Document procedures and best practices for future reference. Provide basic training to end-users on IT tools and applications. Promote self-help resources to empower users. Technologies: Active Directory Firewall Hardware Support LAN Mobile MS Teams Network Office 365 Security Windows More: We are Wrightbus, a fast-growing automotive manufacturer, currently seeking an IT Support Technician. In this role, you will play a crucial part in providing exceptional technical support to our internal users, ensuring the stability, performance, and security of our IT network and systems. We offer benefits such as life insurance, a Medicash scheme, local business discounts, and free car parking. If you are passionate about technology and ready to make a difference in our team, we encourage you to apply. last updated 11 week of 2026