Silverhand Estate is now recruiting for a passionate Brand Ambassador to help lead our estate tours throughout the upcoming 2026 season. This role offers an exciting opportunity to share the story of our award‑winning vineyards, engage with visitors, and represent the heart of our brand. Full training is provided, ensuring you feel confident and knowledgeable in delivering an exceptional wine experience.
Hours: Weekends - 14 hours minimum a week with scope for additional hours during the peak periods
Key responsibilities
Based predominately at Silverhand Cellar Door. Your role is essential in supporting the Tourism team to complete wine tasting and tours whilst completing wine sales.
You will be responsible for:
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Conduct tours and tastings at the vineyard, providing an engaging and informative experience.
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Represent Silverhand Estate at various events, tastings, and promotions.
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Educate customers and clients about our wines, vineyard history, and production processes.
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Build and maintain strong relationships with customers.
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Be responsible for high conversion of wine sales at the cellar door
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Be able to work in a number of different customer-facing environments within the Silverhand Estate visitor experience.
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Gather customer feedback and provide insights to improve our products and services.
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Stay updated on industry trends and competitor activities.
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Promote Silverhand Estate as a tourist destination, highlighting local attractions and experiences.
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Setup, operate and clear-down special events, such as wine festivals, harvest celebrations, and culinary experiences.
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Operating the opening and closing procedures of the shop to ensure security and brand quality.
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Managing stock levels through stock counting and sampling off wine to ensure
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Keeping the shop presentable and tidy, keeping with our premium brand image.
Please note that the responsibilities listed above are not intended to be an exhaustive list; additional duties may be assigned as needed to meet the needs of the company.
Requirements
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Fluent in written and spoken English.
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Ability to work independently and complete assigned tasks within identified time frames.
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Passion for wine and the wine industry.
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Flexibility to work evenings, weekends, and travel as needed.
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Previous experience in sales, marketing, or hospitality is a plus alongside public speaking abilities.
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Organised, dependable and detail-oriented team player.
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Excellent personal presentation and a professional attitude
Advantage
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Previous retail, sales and/or hospitality experience
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An interest in the wine industry
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Experience in tourism or event planning is highly desirable