Head of Operations – Lead Innovation and Excellence in Telecommunications Location - Wembley, office based Salary - £65000 Are you an experienced operations leader ready to shape the future of the telecommunications industry? We’re looking for a Head of Operations to lead our National Operations Centre, driving efficiency, innovation, and exceptional service delivery. Why Join Us? As a key player in the telecommunications sector, our Client is dedicated to delivering seamless connectivity and outstanding customer experiences. This is your opportunity to lead a team of 80 professionals, harness cutting-edge technology, and implement strategies that set new benchmarks for operational excellence in telecommunications. Your Key Responsibilities * Operational Leadership: Oversee daily operations within the National Operations Centre, ensuring seamless coordination and efficient allocation of service tasks across telecommunications networks. * Team Leadership: Inspire, develop, and manage a team of 80 skilled professionals, fostering a culture of excellence, innovation, and continuous improvement. * Strategic Contribution: Shape and execute strategies to enhance service delivery, customer satisfaction, and operational efficiency in the fast-paced telecoms environment. * Financial Oversight: Manage the centre's budget, ensuring optimal resource utilization to achieve key performance targets. * Communication Excellence: Maintain effective communication across teams, stakeholders, and the broader organization to support smooth operations. * Technical Proficiency: Utilize telecom-specific technologies, including network optimization tools, Qlik, AI, and PureCloud, to elevate operational performance. * Innovative Leadership: Drive process and technological advancements, identifying opportunities to enhance our telecommunications service offerings. * Analytical Reporting: Develop and implement reporting frameworks to monitor performance metrics and KPIs, ensuring data-driven decision-making. * Stakeholder Engagement: Build and sustain strong relationships with internal and external stakeholders, from senior management to clients and network providers. * Contact Centre Mastery: Ensure exceptional customer service across inbound and outbound communication channels, in line with telecom industry best practices. What You Bring to the Table Essential Competencies: * Leadership Expertise: Proven ability to lead and inspire large teams within the telecommunications industry. * Communication Skills: Outstanding verbal, written, and presentation abilities to convey complex ideas clearly. * Analytical Insight: Advanced skills in data analysis, with expertise in Excel and telecom-focused tools. * Strategic Vision: A results-driven approach to improving operations and delivering exceptional customer experiences. * Innovative Problem-Solving: A track record of implementing forward-thinking solutions tailored to telecom operations. * Financial Acumen: Strong budgeting and resource management skills, aligned with business objectives. * Technical Proficiency: Familiarity with telecommunications technologies and operational frameworks. * Experience: you must have an extensive background working in the Telecommunication industry Qualifications: * A Bachelor’s degree in Business Administration, Operations Management, or a related field. * Extensive experience in operations management within the telecommunications or service delivery sector. * Proven success in managing large teams in a dynamic, fast-paced environment. * Advanced proficiency in Microsoft Excel and telecom-related operational technologies. What We Offer * A dynamic and collaborative environment in one of the most exciting industries. * The chance to lead impactful projects and drive innovation in telecommunications. * A competitive salary of £55000 - £65000 and benefits package, with opportunities for professional growth. Be the Future of Telecommunications If you’re ready to lead operational excellence in the telecommunications industry and make a meaningful impact, we want to hear from you! Apply now to join a team where your leadership and expertise will drive success and innovation