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Client:
Teleperformance
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Job Category:
Other
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EU work permit required:
Yes
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Job Views:
4
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Are you ready to take your career to new heights?
* Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
* Shifts: Full time - 40hrs per week - hours worked between 07:00 and 01:00
* Training Duration: 3 weeks onsite training, 4 weeks grad bay onsite
* Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Must also evidence last 2 years employment history and last 5 years address history.
Description of the Job
Provide proactive and reactive service to ensure customers meet their financial arrangements in line with their goals.
Key Responsibilities
At first point of contact, deliver outstanding customer service and support organizational goals. Educate customers on banking options suited to their needs. Complete processes accurately and compliantly, ensuring a seamless customer experience. Take appropriate actions to deliver good customer outcomes and review and mitigate gaps proactively.
Join us as a Customer Service Advisor
* Deliver excellent service, keeping customer needs and financial goals in mind.
* Educate customers on banking methods and support their choice of services.
* Complete processes compliantly, providing a seamless experience.
What you'll do
Conduct financial reviews, provide accurate information, and manage your diary efficiently. Support the bank’s goals, maintain departmental relationships, resolve complaints promptly, and ensure customer satisfaction.
The skills you'll need
Experience in customer service, relationship management, organizational and time management skills. Demonstrate excellent communication, regulatory environment experience, proficiency in Microsoft Office, and a customer-focused attitude.
What you get from us
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP, Mental Health, Financial, and Legal Support
* Critical Illness Cover – up to £10,000
* Cycle to Work Scheme
* Holiday Purchase Scheme
* Length of Service Awards
* Monthly Inspire Awards
* Refer-A-Friend bonus up to £1,200
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Support
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