Job Overview
* Identify, liaise, and arrange subcontractor attendance in-line with contractual agreements for both reactive works and pre-planned maintenance works, considering costs, location, expertise, availability, and response targets.
* Run and analyse data reports to closely manage KPI targets and identify solutions for a more efficient end-to-end process.
* Accurately record and evidence all job‑related information on the appropriate IT systems, ensuring compliance with statutory and/or mandatory requirements.
* Raise purchase orders for subcontractor attendance based on contractual agreements and best value for money.
* Undertake invoice management to ensure payment terms are met according to contractual agreements.
* Collaborate with Account teams, contract managers, schedulers, and helpdesk colleagues to meet Business KPIs.
* Build and maintain relationships with external clients, suppliers, operations team, and central departments.
* Continuously review internal processes and make recommendations for improving the efficiency of the Supply Chain function.
* Ensure clear communication with clients and subcontractors, adhering to security and Health & Safety procedures.
* Provide consistent and exceptional customer service, dealing with interactions professionally and efficiently.
* Schedule and manage Supply Chain work orders, ensuring timely completion based on client requirements and agreements.
* Analyse work order progression and completion, ensuring accurate system updates.
* Reassign subcontractors when necessary for unresolved work orders.
* Communicate effectively with peers and management to drive service excellence.
* Effectively manage risks and escape when necessary.
* Attend relevant training as directed by the line manager.
* Seek information regarding contractual agreements and scope of services.
* Monitor and guide subcontractor engineers to adhere to schedules and take necessary actions.
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