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We're looking for an Account Manager to join our Christchurch Team!
As an Account Manager, you will provide strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. You will manage all facets of customer retention (CRM), participate in resolving customer concerns, and develop customer contact strategies.
Location: Christchurch, UK
Benefits: Paid Time Off | Retirement with Employer Match | Health and Wellness Benefits | Learning and Development Opportunities | Competitive Pay | Bonus Scheme | Recognition | Employee Stock Purchase Plan | Inclusive & Supportive Culture
Your Responsibilities:
1. Analyze operational processes, escalation procedures, and training needs to identify service improvements and added value for customers.
2. Develop customer service department procedures.
3. Liaise between customers and various departments to resolve inquiries related to status, production, delivery, and billing.
4. Review warranty claims.
5. Manage return materials authorization (RMA) processes to ensure efficient handling of returns, exchanges, and repairs.
6. Develop, select, and evaluate personnel to ensure operational efficiency.
7. Manage export trade compliance and release certification.
8. Control forecasts, order loading, contract review, pricing, and quoting.
Qualifications:
* Degree-level education.
* Excellent oral and written communication skills, proficiency in MS Office, organizational, and presentation skills.
* 4-6 years of experience in a similar role.
About Us: With over 50 years in aviation technology, Curtiss-Wright's Industrial Division continues the legacy of flight innovation, providing critical components across various platforms. We are a dynamic, innovative team committed to excellence.
Additional Information: We value diversity and are an equal opportunity employer. Candidates requiring accommodations during recruitment are encouraged to contact Talent Acquisition.
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