We are looking for a Clinical Performance Manager to lead and support a team of Clinical Advisors and Triage Clinicians. This role is ideal for a registered healthcare professional passionate about coaching, development, and delivering excellent patient care. Location: Orbis Building, Riverside Rd, Derby DE24 8HY What DHU can offer you: Competitive salary: £53,770 per annum (pro rata) Working Patterns: Full Time 37.5 hours per week Annual leave entitlement: Standard 25 days 8 bank holidays, increasing with service up to 33 days 8 bank holidays. Employee benefits: As part of our team at DHU Healthcare, we believe in rewarding you, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing. Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family. You'll also receive a free Level 1 Health Cash Plan from the Personal Group, covering dental, optical, and therapy costs to support your health and well-being whenever you need it. Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme. NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence, allowing you to bring your existing pension pot and holiday allowance with you! Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car. Cycle to Work Scheme: In partnership with Halfords, this salary sacrifices scheme lets you spread the cost of a brand-new bike interest-free through your salary, making your commute healthier, greener, and more affordable. Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy. Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme. Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can't always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make! Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles. Key focus areas include: Providing real-time clinical oversight and leadership to a multi-disciplinary team Supporting staff with coaching, mentoring, and professional development Monitoring and managing performance using quality data and KPIs Ensuring safe, efficient, and compassionate delivery of the NHS 111 service What We're Looking For: Qualifications: Registered Nurse, Paramedic, or Pharmacist (NMC or HCPC registered) Educated to degree level or equivalent Evidence of ongoing clinical/professional development NHS Pathways accreditation (user or coach) is desirable Experience & Skills: Previous clinical leadership or management experience Experience working in telephone triage or urgent care settings Ability to coach and support staff performance and development Competent in using systems like NHS Pathways, Adastra, and PaCCS We understand that digital applications may not be suitable for everyone. If you need to apply in a way that better meets your needs, please contact us, and we will gladly provide a format that works for you. For more information about our recruitment process, click here, or reach out to our Talent Acquisition team at @ At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve. To read more about our Equity, Diversity and Inclusion pledge and see the progress we have made. We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers, and military spouses/partners. We value the unique skills and contributions you bring and strive to create a workplace where you can thrive.