Housing Assistant Locations: Staines OR Winchester Salary: £29,257.00 Contract Type: Fixed Term contract – 11 Months Hours: Full‑time, 35 hours per week (Monday to Friday) DBS: Basic We’re looking for a proactive and customer-focused Housing Assistant to join our Customer Support team. If you’re organised, great with people, and passionate about delivering excellent service, this could be a fantastic opportunity to grow your career in housing. In this role, you’ll provide essential administrative and service support to a wide range of teams, helping ensure our customers receive a seamless and positive experience. Key Responsibilities * Build strong, positive relationships with colleagues across Customer Support and other departments. * Prioritise and manage your workload effectively to meet key deadlines and service expectations. * Support small projects within the team as requested by the management team. * Record and update tasks and objectives accurately to support KPI tracking and reporting. * Deliver excellent customer service to internal and external customers. * Provide general administrative support across Lettings, Income, Case Management, Neighbourhoods, and wider Customer Support areas. * Keep customer records up to date across relevant IT systems following each contact. * Respond to queries promptly and resolve issues at first point of contact where possible. More About You * GCSEs (or equivalent) in English and Maths at Grade C / Level 4 or above * Experience in delivering high-quality, customer-focused services * Strong organisational skills with the ability to prioritise effectively * Confident communicator – both verbal and written – with colleagues, customers, and external partners * Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams) plus familiarity with F&O and Dynamics About Us A2Dominion is more than a housing provider. We are a not‑for‑profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities. Choosing Us Is Easy As an A2Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes: * 25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service * Up to 8% contributory pension * A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family * Access to flexible benefits, salary exchange options, and a wide range of staff discounts Diversity & Inclusion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. We offer an inclusive and accessible recruitment process and guarantee an interview for disabled applicants who meet the minimum criteria. To request adjustments at any stage, contact our Resourcing Team at resourcing@a2dominion.co.uk. At A2Dominion, everyone belongs. Join us and help shape safer, stronger communities. This vacancy is being managed by Becci Zapala – Becci.zapala@a2dominion.co.uk