This range is provided by In Technology Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from In Technology Group
Job Title: 2nd Line IT Support Engineer (MSP)
Location: West Sussex
Salary: Up to £35,000 (DOE)
Are you an experienced 2nd Line IT Support Engineer looking for your next career move?
Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you.
About the Role
We’re seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You’ll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments.
This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same.
Key Responsibilities
* Provide 2nd line technical support to end-users (onsite and remote)
* Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services
* Escalate complex issues to 3rd line / specialist teams where appropriate
* Configure and install hardware, software, and peripherals
* Manage user accounts, permissions, and access in Active Directory / Microsoft 365
* Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi)
* Document support work, solutions, and processes clearly
* Assist with IT projects and system upgrades as required
Skills and Experience Required
* 2+ years of experience in an IT support role (ideally 2nd line or service desk)
* Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory
* Experience supporting networks and basic understanding of switches, firewalls, and VPNs
* Familiarity with cloud technologies (Microsoft 365, Azure)
* Strong troubleshooting skills and ability to work methodically under pressure
* Excellent communication and customer service skills
* Full UK driving licence (occasional travel to client sites may be required)
If you are a motivated IT Support Engineer looking to take the next step in your career, we’d love to hear from you.
Apply now with an up-to-date CV to be considered.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology and Customer Service
* Industries
IT Services and IT Consulting, Information Services, and Computer and Network Security
Referrals increase your chances of interviewing at In Technology Group by 2x
Sign in to set job alerts for “Information Technology Support Specialist” roles.
Horsham, England, United Kingdom 2 days ago
Worthing, England, United Kingdom 1 week ago
Lancing, England, United Kingdom 2 days ago
Worthing, England, United Kingdom 23 hours ago
West Sussex, England, United Kingdom 4 days ago
Guildford, England, United Kingdom 1 day ago
IT Helpdesk 6-12 month fixed term contract
Walton-On-Thames, England, United Kingdom 2 days ago
IT Apprentice (Level 3 Information Communications Technician)
Surrey, England, United Kingdom 2 months ago
Specialist Technician - IT, Computing, Games, Virtual Reality and Immersive Technology [BRTN5417]
Brighton, England, United Kingdom 17 hours ago
Addlestone, England, United Kingdom 3 weeks ago
Plumpton, England, United Kingdom 2 days ago
IT Apprentice (Level 3 Information Communications Technician)
Surrey, England, United Kingdom 1 month ago
IT Apprentice (Level 3 Information Communications Technician)
Guildford, England, United Kingdom 1 month ago
Longcross, England, United Kingdom 3 weeks ago
Weybridge, England, United Kingdom 19 hours ago
Farnborough, England, United Kingdom 1 day ago
Farnborough, England, United Kingdom 2 weeks ago
Farnborough, England, United Kingdom 1 month ago
Farnborough, England, United Kingdom 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr