We are currently recruiting for a Financial Planning practice in Cheam who are looking for an IFA Administrator to join their team. They are looking for someone who has experience within an IFA practice.
Duties:
1. Process business submissions within our service level agreement (SLA); recording all new business where necessary ( Intelligent Office, Business Register, File Tracker etc.) Submitting new business to providers, manage internal and external enquiries relating to new business; liaising with providers and clients for any outstanding information; responsible for one-month checks to ensure submissions are complete; NPW (‘not proceeding with’) process for business that is no longer going ahead.
2. Assist with any outstanding enquiries from Accounts related to new business; clawbacks and commission enquiries; direct debit cancellations and distribute to the relevant team
3. Business succession tracking
4. Monitor shared email inboxes, and ensure any correspondence has been acknowledged, and responded to, by the end of the next working day, in agreement with the department SLA; review provider alerts and secure messages and distribute to the relevant team for further action; manage ad-hoc queries from advisers, including logging phone call logs
5. First point of contact for telephone enquiries; record call details; distribute calls to the relevant departments; assist with any relevant queries for Admin
6. Support with any mandatory daily tasks for the department, during staff absences
7. Providing oversight and support to the Administrator
8. Deceased client process; responsible for procedure oversight until completion; communication with clients, executors or third parties, for queries relating to policies under our management; requesting and recording all necessary documentation to complete process
9. Compliance file process; Client Services Advice Team (‘CSAT’) compliance file process; scanning documentation to file and refer to Compliance team
10. Responsible for any changes to the first meeting packs for all advisers, including the adding and removing of documents; print conductor process LOA stage process for initial advice meetings (including virtual files); record submission progress in file tracker; responsible for distributing and documenting client state pension forecasts; recording relevant emails and documents to client files
11. Provide client information when requested payslips/ P60’s/ valuations/ policy details etc.; any updates to client policy information pension beneficiaries etc.
12. Responsible for monitoring and checking Dynamic Planner and sending out ‘Attitude to Risk’ hyperlinks; resending reminders to clients via Dynamic planner; following up with clients
13. Issuing confirmation letters to clients that are no longer under our management, following servicing updates, on a quarterly basis
14. Provide documentation to providers, for new or existing clients, to evidence KYC/AML verification, on request
15. Responsible for cleansing of hard copy files on an annual basis; ensuring all files are shredded/ recorded on file, as necessary