Overview
Manager, Repair Field Operations role at Otis Elevator Co. Location: NPW - Landover, MD 5000 Philadelphia Way, Lanham, MD, 20706 USA. This role is part of Otis’s Field Repair team and focuses on day-to-day management, training, and engagement for field staff, including employee selection, field training and safety, while leading operational efforts and ensuring superior customer satisfaction.
On a typical day you will
* Ensure field employee safety, quality and compliance
* Meet with customers to ensure obligations and expectations are achieved
* Direct the performance of field maintenance and contractual service operations
* Conduct field education training with the field workforce
* Maintain customer quality assurance, managing the expenditure of labor and materials
* Improve efficiencies, managing route schedules and callback rates
* Provide technical support, working with Service Sales on sales estimation / proposals as required
* Authorize repair orders and track completion
* Lead change to better efficiency and communication
What you will need to be successful
* High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 3 years)
* Experience leading a team of technicians is preferred
* Elevator industry experience is desired, but not required
* Experience with digital applications for managing work teams and products
* Excellent communication and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
* Strong computer and technology skills, business acumen and a passion for customer service
What’s In it For Me / Benefits
* A real commitment to career progression with access to funded study schemes such as our Employee Scholarship Program
* 401(k) plan with company match and retirement contributions; comprehensive medical, prescription drug, dental, and vision coverage
* Three weeks of paid vacation and paid company holidays
* Paid sick leave, employee assistance, and wellness incentive programs
* Life insurance and disability coverage
* Voluntary benefits including options for legal, pet, home, and auto insurance
* Generous birth/adoption and parental leave benefits, with adoption assistance
* Tuition reimbursement program
* Recognition programs and spot performance bonus opportunities
Otis will train you intensively in technology and processes, and you will exchange ideas with experienced colleagues.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move billions of people daily and maintain a large service portfolio worldwide. We are a diverse, global team committed to safety, ethics, quality, and innovation.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Consumer Services
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