Where: Darlington
Full time: Permanent
Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Shifts: The department is open from 08:00 am until 06:00 pm, so no late evening shifts and only one weekend in three!
Are you someone with a wealth of life experience that could help you navigate challenging situations? This could be resilience from raising a family or the life skills you've built up from years of building relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.
Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping with billing queries, assisting those behind on payments, or other needs, with the training we provide, you'll become the expert they rely on. Every interaction will deliver a personal and brilliant service.
We understand that life never stands still. Like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support your success, ensuring you don’t miss appointments or can look after your family in emergencies. This includes scheduling your own breaks, banking time, and occasional home working.
What’s in it for you?
* A starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
* Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.
* Market-leading paid carer’s leave—up to 2 weeks off—to support colleagues caring for family or friends who are disabled, ill, or elderly.
* Family Leave—equalized maternity, paternity, and adoption leave—18 weeks full pay and 8 weeks half pay in the first year, regardless of how you grow your family.
* Huge discounts on EE & BT products, including Mobile and Broadband, saving you hundreds of pounds annually.
* Support to carve your own career path. We’re passionate about developing our people and supporting your career ambitions.
* Season Ticket Travel Loan—funds to pay for your travel to and from work upfront.
* Volunteering days to give back to your community.
* Optional Private Healthcare and Dental cover to protect you and your family.
Alongside these benefits, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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