Level 1 Service Desk Engineer
Salary: £30,000 - £35,000
Home-based (UK) | Commutable to Godalming (GU7) & Heathrow
Office attendance: 1 week per month (Surrey)
Full-time | 37.5 hours per week | Rotating shifts (Mon-Fri)
About the Role
A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues.
You'll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments.
The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment.
Key Responsibilities
1. Provide remote IT support via phone, email, and remote tools
2. Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues
3. Log, manage, and resolve tickets with accurate documentation
4. Escalate complex issues to 2nd/3rd line support teams
5. Support Microsoft 365, Entra ID, and Intune administration
6. Assist with onsite support visits and project work when required
7. Maintain and update knowledge base documentation
8. Ensure SLA targets and service quality...