* Provide leadership and guidance to team members to achieve performance targets.
* Monitor and evaluate team performance, providing regular feedback and coaching.
* Collaborate with other departments to ensure seamless workflow and quality service delivery.
* Identify and resolve operational issues and guest concerns promptly.
* Promote a positive and inclusive team culture, fostering associate engagement and development.
* Ensure compliance with company policies, procedures, and safety standards.
* Prepare and present regular reports on team performance and key metrics.
* Perform other operational duties as assigned by your manager
Job Responsibilities
* Provide leadership and guidance to team members to achieve performance targets.
* Monitor and evaluate team performance, providing regular feedback and coaching.
* Collaborate with other departments to ensure seamless workflow and quality service delivery.
* Identify and resolve operational issues and guest concerns promptly.
* Promote a positive and inclusive team culture, fostering associate engagement and development.
* Ensure compliance with company policies, procedures, and safety standards.
* Prepare and present regular reports on team performance and key metrics.
* Perform other operational duties as assigned by your manager
Critical Skills & Experience Requirements
* Aged 18+ (we currently do not have any vacancies candidates under 18)
* High school diploma or equivalent work experience.
* Proven experience in a leadership or supervisory role.
* Excellent communication, interpersonal, and problem-solving skills.
* Strong organizational and time-management abilities.
* Ability to motivate and inspire a diverse team to achieve goals.
* Proficiency in relevant software and tools.
* Knowledge of industry-specific regulations and best practices.
* Availabilit to work varied shifts, including evenings, weekends and holidays
* Ability to stand and walk for long periods of time including maneuvering up and down stairs
* **You will be required to provide a valid proof of Right to Work in the UK. This can be a valid passport OR birth certificate along with your National Insurance documentation (both must be present OR another form of valid right to work documentation. As applicable, you must have a minimum of 6 months work eligibility available on the right to work documentation that you provide. **
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