The opportunity
Delaware North UK is hiring a full-time Head of Tours to lead our team at London Stadium in Stratford, East London. In this electric environment, you thrive shaping the future of hospitality. As Tours Manager, you will be continuously developing and driving tours offerings at London Stadium, taking initiative on big scale projects, while also inducting, training, and developing the tours team members. If you are the driven Head of Tours we are looking for, ready to manage a collaborative and enthusiastic team, take a shot at your career with us. Apply today to join our valued team at this incredible venue.
What we offer
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
* A generous 33-day holiday allowance (including bank holidays)
* Favourable pension contributions
* Experience in a dynamic workplace with our most exciting year ahead hosting major sporting events and concerts in 2026, including West Ham United in Premier League and FA Cup football, UK Athletics Meet, with musical icons Metallica, and Take That, taking the stage, and more!
Help us delight the world by applying today.
What will you do?
* Develop and execute strategies to drive sales, providing clear targets and objectives to maximise revenue and profit, using innovative ideas and networking to grow opportunities
* Manage, brief, and organise tasks for tours team members to maximise time efficiency, using additional resources as appropriate
* Support team member development plans to develop skills and growth within the department, while implementing training programmes for tours, and meetings and events teams
* Communicate clearly and consistently with internal and external departments and business, promoting understanding and commitment
* Ensure the operation complies with current health and safety, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More about you
* 3+ years’ experience, including sales management or business development
* No degree required
* Experience building and executing successful sales campaigns leading to business growth, and communicating with multiple stakeholders
* Strong written and verbal communication, sales, leadership, people management, planning and organising skills
* IT literate, with experience in effective database management
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