Hire Controller
Location: Rushden
Salary: to £37,000
Reporting to: Depot Manager
Hours: 7:30am – 5:30pm (30-minute lunch break)
Purpose of the Role
To support the Hire Desk Team in efficiently managing the hire and off-hire of plant and equipment, ensuring excellent customer service, accurate administration, and smooth coordination between departments.
Key Responsibilities
Customer & Hire Management
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Manage the full hire and off-hire process for plant and equipment.
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Advise Hire Negotiators on pricing and specification details.
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Prepare and issue accurate quotes for every customer enquiry.
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Proactively follow up on quotes and support the sales team in securing business.
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Build strong relationships with customers through regular communication and occasional site visits.
Operational Coordination
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Liaise daily with the Service and Transport departments to ensure timely deliveries, collections, and maintenance.
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Manage all recharges accurately and in line with company procedures.
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Produce and maintain Hire Desk Revenue Reports and Customer Reports.
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Respond promptly to any hire-related customer queries, ensuring a professional resolution.
What You’ll Bring
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A proactive, driven, and organised approach.
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Strong teamwork and communication skills.
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Excellent attention to detail and the ability to work to tight deadlines.
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Confidence in managing multiple priorities in a fast-paced environment.
Qualifications & Experience
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Basic knowledge of heavy plant and equipment (essential).
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Computer literacy – training will be provided on internal systems.
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Previous experience in a hire desk, logistics, or construction support role would be an advantage