Overview
Customer Experience Representative - Europe
The Flex Belfast, Northern Ireland, United Kingdom
Position Summary
As a Customer Experience Representative at The Flex, you will be the first point of contact for our guests and landlords, ensuring smooth communication, quick problem resolution, and an outstanding rental experience. You’ll handle inquiries, support bookings, and use our PMS tools to deliver efficient and high-quality service. This role is perfect for someone who is empathetic, detail-oriented, and passionate about helping people. You’ll play a key role in building trust with our customers and maintaining the high standards that set The Flex apart.
Responsibilities
* Customer Support – Respond promptly to guest and landlord inquiries via email, chat, and phone.
* Booking Assistance – Support guests with reservations, check-ins, and check-outs using our PMS.
* Problem Solving – Investigate and resolve customer issues quickly while maintaining a positive customer experience.
* Knowledge Management – Document customer interactions, feedback, and solutions in our system.
* Collaboration – Work with the operations and tech teams to flag recurring issues and suggest process improvements.
* Upselling & Retention – Identify opportunities to enhance guest stays and strengthen long-term landlord relationships.
What We’re Looking For
* Strong communication skills (written and verbal).
* Previous customer service experience, ideally in hospitality, real estate, or tech platforms.
* Ability to multitask and stay calm under pressure.
* Tech-savvy and comfortable using PMS, CRM, and other digital tools.
* Problem-solving mindset with empathy and patience.
* Fluent in English; additional languages are a plus.
Why Join The Flex
* Be part of a company redefining the global rental experience.
* Work with a supportive, ambitious, and international team.
* Opportunity to grow as we scale globally—this is not a dead-end role.
* Competitive compensation package.
* Remote-first, flexible working environment.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
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