What You’ll Do
Role purpose: To act as a senior process and productivity authority within the 6‑month Vodafone IoT Productivity programme, leading deep‑dive reviews of functional productivity plans and priority cross‑functional processes to identify and deliver measurable productivity improvements.
The role will simplify how work gets done across Vodafone IoT by creating a clear framework for process improvement, removing barriers to execution, reducing handoffs, leveraging automation and AI, and embedding repeatable productivity disciplines that can be scaled beyond the pilot.
This role will bring a strong process and simplicity perspective to the team, facilitating the integration of digital tools and modern workflows, driving simplification efforts, and be tenacious in delivering operational efficiency and increased productivity.
Key Accountabilities and Decision Ownership
* Lead end‑to‑end process diagnostics across 2–3 priority, cross‑functional IoT value streams (e.g. customer onboarding, order‑to‑cash, incident resolution, commercial deal flow)
* Apply structured productivity and process improvement methodologies (e.g. Lean, Six Sigma, value stream mapping) to identify bottlenecks, duplication, rework and nonvalue‑adding activity
* Quantify productivity opportunities using agreed IoT productivity measures (e.g. time saved, cost‑to‑serve reduction, handoff reduction, automation potential)
* Design and implement practical, test‑and‑learn improvements in partnership with business owners (process simplification, RACI and role clarity, automation, AI enablement)
* Act as a subject matter expert on process excellence, coaching leaders and teams on productivity thinking and continuous improvement
* Partner closely with Technology, Finance, HR, Sales and Operations to ensure solutions are scalable, measurable and sustainable
* Track benefits realisation and provide executive‑ready updates to the IoT Leadership Team
* Produce repeatable playbooks, standards and artefacts to enable wider rollout beyond the 6‑month programme
Core Competencies, Knowledge and Experience
* Proven experience leading cross‑functional process improvement in complex, matrixed organisations
* Strong background in process improvement, productivity, operational excellence or transformation roles (technology, telecoms, digital or similar environments preferred)
* Demonstrable experience translating analysis into real business outcomes and executing on plans, not just recommendations
* Clear experience in delivering process mapping, statistical analysis and supporting continuous improvement and digital transformation
* Highly collaborative; able to influence without authority across senior stakeholders
* Pragmatic, delivery focused and comfortable working at pace in a pilot environment
* Role model of Vodafone behaviours: customer obsessed, innovation hungry, speed, simplicity and trust
Must Have Technical / Professional Qualifications
* Expert knowledge of Lean, Six Sigma, process excellence tools and techniques
* Strong analytical capability – able to build clear productivity cases using data and insight
* Experience leveraging automation and AI to improve productivity and simplify work
* Executive‑level communication skills; able to distil complex process issues into clear, actionable narratives
Not a Perfect Fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What’s In It For You
With more than 200 million device connections around the world, Vodafone IoT is a global leader in managed IoT connectivity – connecting people, places and devices. We help create a smarter, more sustainable, and more connected world – from enabling smart cities and autonomous vehicles to transforming healthcare, agriculture and logistics. Our work shapes the digital future of businesses – allowing them to effectively manage and monitor their operations using IoT. As a global leader in IoT connectivity, operating in more than 180 countries across the globe, we empower individuals, businesses and entire industries to unlock their potential through technology that’s secure, scalable and future‑ready. Vodafone IoT is a subsidiary of Vodafone Group.
Vodafone Group is a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. Our technology empowers people, connects everyone regardless of who they are or where they live and protects the planet, while helping our customers do the same.
Belonging at Vodafone isn’t a concept; it’s lived, breathed and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increasing diversity, ensuring equal representation and making Vodafone a place everyone feels safe, valued and included.
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