The Plan Group Ltd is a family owned, independent insurance intermediary delivering high-quality cover from market-leading insurers in niche commercial and personal lines insurance. We are listed in the UK's top 50 brokers, employ around 100 staff and write in excess of £30m Gross Written Premium. The business is built on long-term staff, customer and insurer relations. We pride ourselves on product and IT innovations to help drive growth.
Do you love bikes and enjoy helping people? Want to work in a friendly, fast-paced environment where your attention to detail and empathy can make a real difference?
This role involves assisting in the daily running of the claims department, with a hands-on role stripping and building customers’ bikes.
What we're looking for:
We’re looking for an enthusiastic Junior Claims Advisor to join our close-knit claims team. This is more than just a desk job—you’ll have a hands-on role helping strip and process bikes as part of the claims process, while also supporting clients through what can be a stressful time. We will consider full and part-time applications.
We’re not just after experience—we’re after personality. Someone who:
* Has a genuine passion for bikes and enjoys working with them
* Loves talking to people, solving problems, and making a difference
* Is organised, proactive, and calm under pressure
* Has strong communication and computer skills, especially MS Office
* Brings a positive attitude, empathy, and pride in their work
What you will be doing:
You'll play a key role in helping our customers get back on the saddle after a claim.
This includes:
* Providing friendly, professional support via phone, email, and online portal during the claims journey
* Maintaining accurate customer records and managing internal systems
* Handling sales orders, shipments, salvage sales, and third-party recoveries
* Spotting and escalating potential fraud cases
* Keeping everything running smoothly and efficiently with a focus on customer satisfaction
* Be part of a growing team that’s passionate about what we do
* Work in a supportive environment where your ideas matter
* Gain hands-on experience in a unique mix of customer service and practical bike work
* Opportunities for fully funded training
* Opportunities to grow with the business and develop your skills
* Cycle friendly office with
* Serviced showers
* Discount bike servicing and workshop access
* Discount bikes, parts and clothing
All our staff benefit from the opportunity of real career progression and outstanding training and mentoring through our in-house dedicated team.
We believe in the success that comes from people working together. That’s why we search for individuals who are real team players, enjoy being part of a group and know that they will have the opportunity to make their mark.
If you like the sound of joining our highly supportive and sociable team, please get in touch today!
Skills for the job
Effective Communication Organisational Skills Passion for Cycling Professionalism
Qualifications
3 x Salary Life Assurance Cycle to Work Scheme Employee Assistance Programme Pension Eye Tests Dental Check Up's Season Ticket Loans Enhanced Maternity / Paternity (After 2 years service)
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