Salary: £28,000 - 35,000 per year Requirements: Proven experience in a 2nd Line Support or similar IT support role Strong troubleshooting and problem-solving skills Comfortable working across a broad range of technologies A team player who thrives in a close-knit, fast-paced environment Willing to take ownership, show initiative, and learn new skills Excellent communication skills, able to explain technology to non-technical people Must be eligible to work in the UK and possess a valid drivers license Responsibilities: Provide 2nd line technical support across desktops, laptops, servers, and applications Troubleshoot and resolve escalated incidents efficiently and professionally Support Microsoft technologies including Windows, Microsoft 365, Active Directory, and Intune Assist with system maintenance, upgrades, and deployments Document fixes, processes, and best practices Get involved in projects and day-to-day IT operations beyond traditional support Technologies: Active Directory Support Microsoft 365 Windows Office 365 More: We are a collaborative company seeking a proactive 2nd Line Support Engineer to join our tight-knit IT team. This role offers the opportunity to take on varied responsibilities and contribute to the day-to-day running of our IT department. You will play a key role in providing support across a broad technology stack in a professional environment. The position is onsite five days a week. last updated 4 week of 2026