Overview
IT Support Engineer role at Crew Clothing Company, Kingston upon Thames. Full-time position within a brand that values collaboration, kindness and creativity and focuses on customer-centric service.
Responsibilities
* Provide user support related to hardware, software and application issues in Windows/Mac environments
* Manage and resolve 1st and 2nd line IT support incidents, working with 3rd party partners where appropriate
* Management and support of all mobile devices, including Point of Sale Android tablets and iOS phones
* Managing support processes, including Starter/Leavers and Access Requests
* Work with 3rd party partners to ensure externally managed incidents are dealt with within agreed SLAs
* Administration of Active Directory and Microsoft 365 environments
* Managing and updating documentation, ensuring information is current and shared with support partners
Essential Skills
* Desire to learn, with a genuine passion for all things IT
* Strong analytical and problem-solving skills
* Service focused with a desire to deliver outstanding standards of support
* Experience working in a Windows based support role
* Understanding of Active Directory, Exchange and Microsoft 365 products (including SharePoint, OneDrive and Teams)
* Excellent listening skills
* Takes ownership of issues and keeps all parties updated with regular progress reports
* Ability to work in an environment with changing priorities
* Action Oriented
* Highest level of integrity, honesty and trust
* Drive for results
Desirable Skills
* Experience working with POS software
* Experience working with Microsoft Endpoint or similar technologies
* Experience working with AV, Mail and Web filtering software
What We Can Offer You
* Staff Discount
* Uniform allowance
* Pension scheme
* Refer a Friend scheme
* Training and career development
* Supportive and rewarding culture
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Retail
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