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Job title: Retail Digital Application Specialist
Location: Fareham (on site 1 day per week)
Contract length: Up to 4 months (cover for long term sick leave)
Pay rate: £350 - £380 per day (inside IR35)
Job Overview
The Retail Digital Applications Specialist plays a pivotal role in managing the end-to-end delivery, support, and ongoing optimization of digital and mobile technology solutions across Freestanding and Department Stores. This position is responsible for implementing and maintaining retail-focused technologies—including mobile device management (MDM), in-store digital signage, audio systems, workforce management tools, digital receipts, appointment booking platforms, and more.
Acting as a technical lead, the specialist ensures system changes and innovations are aligned with business needs while maintaining a secure, reliable, and scalable infrastructure. This role also provides third-level technical support and collaborates closely with both internal teams and external partners to deliver high-impact digital retail solutions.
Key Responsibilities
Mobile Device & Application Management
* Manage a fleet of 2,500+ mobile devices across UK and EMEA using MDM platforms, ensuring adherence to security and configuration standards.
* Sign and manage iOS applications and certificates for internal deployment, maintaining compliance with best practices.
* Define, implement, and enforce configuration policies for mobile devices to maintain consistency and control across the estate.
Infrastructure & Network Support
* Collaborate with Global Infrastructure and Tech Operations teams to manage retail network components (e.g., Meraki), including IP configuration, Wi-Fi policies, and telecom services.
* Provide foundational network support to ensure stable and secure connectivity across retail locations.
* Support integration and operation of in-store technologies including audio systems and digital signage.
Business Engagement & Technical Collaboration
* Serve as the escalation point for complex mobile and retail technology incidents, beyond Tier 1 and 2 service desk capabilities.
* Manage collaboration platforms such as SharePoint and Microsoft Teams to improve communication across retail teams.
* Partner with Business Analysts to translate operational needs into robust technical solutions and present findings in a clear, business-friendly format.
* Engage with brand stakeholders to ensure retail technology solutions align with business objectives.
Compliance, Documentation & Reporting
* Develop and maintain comprehensive documentation to support operations, compliance, and onboarding.
* Monitor and report on compliance metrics, device performance, and configuration standards.
* Coordinate and implement software updates and change management procedures to ensure minimal business disruption.
Project Delivery & Innovation
* Contribute to the successful delivery of cross-functional retail IT projects from conception through execution.
* Lead proof-of-concept initiatives, identifying and testing emerging technologies for retail environments.
* Stay abreast of industry trends and innovations to continuously improve digital retail operations.
Essential
Qualifications & Experience
* In-depth experience with Mobile Device Management (MDM) platforms (e.g., Intune, JAMF, AirWatch).
* Hands-on experience with iOS device management and app signing/certificate processes.
* Working knowledge of both Mac OS X and Windows 10/11 environments.
* Familiarity with basic networking concepts and Wi-Fi security best practices.
* Understanding of ITSM frameworks including Incident, Problem, and Change Management.
* Excellent communication skills, with the ability to explain technical topics to non-technical stakeholders.
Preferred
* Experience managing digital signage systems and content platforms.
* Awareness of enterprise security standards and regulations (e.g., PCI-DSS, GDPR, SOX, PII).
* ITIL V3/V4 certification or equivalent service management qualifications.
* Background in retail IT operations and in-store technology support.
* Confident in presenting technical information at various organizational levels.
Success Metrics
* Seamless management of the mobile device estate with high compliance and uptime.
* Enhanced operational efficiency through reliable digital tools and infrastructure.
* High user satisfaction through timely support, clear communication, and proactive service.
* Successful rollout of innovative technologies and pilot programs.
* Strong partnerships with internal stakeholders, driving business-focused digital transformation.
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Engineering and Information Technology
* Industries
Software Development
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