Description
Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud–based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.
Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information and regulatory requirements. The company offers rewarding opportunities for those with legal, tech, financial services and sales expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland and Australia, a fulfilling career awaits you at Dye & Durham.
The role of the Apprentice Fulfilment Team Colleague is to ensure products ordered by our business customers are accurate and returned within our agreed SLA's. Our customers work to strict timescales to facilitate the house buying process and it is important that all Fulfilment Team Colleagues impart the same level of importance to the products we deliver back to the customer.
Key Responsibilities
You will have a wide and varied role, but we think the most important responsibilities will be;
* Order data products via a number of sources including online, telephone and hard copy.
* Using our in-house technology to manage the progression of orders to fulfilment for our customer.
* Re-submit any system rejections.
* Raise and respond to any data provider enquiries via system, email and telephone.
* General query handling via email and telephone
* Chasing results and any overdue orders.
* Processing credits and extra charges.
* Cancellation and expedite products ordered.
* Manually keying of orders
Skills, Knowledge and Expertise
We know you will have a wide range of skills and experience, but we think the most important to thrive in this role would be;
* Be enrolled or about to enrol on the Business Administration Level 3 Apprenticeship
* Have the drive to develop an in-depth knowledge of our suppliers, products and services.
* Have a positive, can-do attitude and excellent communication skills, working and communicating in a professional manner.
* Good IT skills, able to learn new bespoke systems to a workable level.
* Develop an understanding of the varied tasks that are required specific to the supplier and product and how those tasks affect the workflow of a customer order
* Be process driven, recognising and adhering to the required procedures with accuracy and attention to detail.
* You will achieve the SLA's and KPI's set by the business, working as a team to achieve set targets.
* Able to work on-site from our Barnsley (Dodworth) office
Benefits
At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
WHAT NEXT?
Hit apply and your application will be reviewed by our talent acquisition team who will contact you directly.
Please note that this position is subject to security checks.
Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.
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About Dye & Durham
Dye & Durham is a global leader in legal technology. The company's three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.
Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.