Location: Huntingdon, UK
Clearance: High - DV 'Developed Vetting'
UNLEASH YOUR POTENTIAL
A Deputy IT Technical Operations Lead acts as a senior, hands‑on deputy to the Head of Technical Operations Lead, combining technical expertise with team leadership to ensure the stability, security and efficiency of IT infrastructure. They will be responsible for project delivery, as assigned by the Technical Ops Lead, in the operational environment. They are responsible for driving operational excellence, supporting high‑priority incidents and mentoring staff, often serving as the escalation point for complex technical issues.
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Key Responsibilities
* Operational Leadership: Deputise for the Technical Operations Lead, overseeing daily IT operations, including monitoring and maintaining infrastructure (networks, servers, cloud) to ensure high availability.
* Team Mentorship & Management: Line‑manage or support the development of IT staff, conducting 1‑2‑1s, performance reviews, and identifying training needs to foster a high‑performance culture.
* Incident & Escalation Management: Serve as a technical point of escalation for high‑priority incidents, performing root‑cause analysis (RCA) and driving resolution.
* Infrastructure & Security: Oversee technical projects, system updates, and security implementations (e.g. patching, backups, firewall management).
* Acting as Technical Ops Lead: Attend meetings representing Technical Ops Lead when delegated to; review HLDs/LLDs for Agile Change and Core Services on behalf of Technical Ops Lead.
Required Skills And Qualifications
* Experience: 5‑6+ years in IT support, infrastructure/network engineering or technical operations, with proven team leadership experience.
* Technical Proficiency: Strong knowledge of network infrastructure (VPNs, VLANs, firewalls, DNS), Microsoft products, server administration, storage/hardware and monitoring tools.
* Leadership: Strong communication skills, able to lead, motivate and mentor team members.
* Tools: Familiarity with ITSM tools (e.g. Jira Service Desk, ServiceNow) and ITIL methodologies.
* Certifications (often desired): ITIL Foundation, Microsoft certifications or relevant networking certifications (e.g. Cisco).
Typical Working Relationships
* Reports to: Technical Operations Lead.
* Collaborates with: Project Managers, Service Desk Agents, Security Teams and External Vendors.
Benefits and Compensation
Pay Range: £61,500.00 – £78,800.00 (general guideline)
* Contributory Pension Scheme
* Private Medical Insurance
* 33 days Annual Leave (including public and privileged holidays)
* Flexible benefits (life assurance, health schemes, gym memberships, annual buy and sell holidays and cycle‑to‑work scheme)
* Flexi‑Time
Commitment to Non‑Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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