Role Overview: Full-Time
An established engineering firm with over three decades of industry experience is seeking a skilled professional to join its growing team. Operating as a certified B Corporation, this organisation places a high priority on sustainability, ethical practice, and social responsibility. The company delivers a variety of mechanical and electrical services - both installation and ongoing maintenance - with a customer base spanning educational institutions, public sector facilities, industrial sites, housing, and offices.
In this client-facing position, you'll play a pivotal role in supporting business development and operational delivery. You'll manage your workload independently while ensuring that client communications and internal documentation are handled promptly and precisely. The role demands a solid understanding of operational HVAC systems within active buildings. You will use this knowledge to create detailed cost estimates for jobs ranging in value from £10,000 to £200,000.
Main Duties:
* Develop a deep understanding of the company's full service offering
* Investigate mechanical issues and turn your findings into formal client quotations
* Create accurate cost proposals and follow up on their status
* Maintain clear records in the CRM system throughout the project lifecycle
* Conduct site visits or desktop reviews to assess technical requirements and propose tailored solutions
* Interpret drawings and technical documents to support pricing and scope development
* Prepare material and labour quantity take-offs to inform estimates
* Liaise with suppliers and subcontractors to gather pricing
* Suggest preliminary project timelines in support of your cost assessments
* Collaborate across internal teams to produce comprehensive M&E project quotes
* Share technical knowledge with the wider estimating team
* Work with operations to ensure smooth handover and delivery of secured work
* Maintain supplier and partner relationships to stay informed about current market conditions
* Build strong client connections and identify future project opportunities
* Support ongoing account management
Key Responsibilities:
* Foster effective communication between clients, colleagues, and managers, representing the business in a professional and courteous manner
* Oversee progress against key deliverables, keeping your manager informed and highlighting critical updates to relevant departments
* Track performance using KPIs and SLAs and provide status reports to leadership when requested
* Support junior team members through mentorship and sharing best practices
* Strive to meet objectives set by your line manager
* Contribute to departmental efficiency, compliance, and improvement initiatives
* Be based primarily at the head office with travel to project sites as needed
Candidate Profile:
* Excellent interpersonal and communication skills with both clients and colleagues
* A proactive mindset focused on improvement and learning
* Self-driven, dependable, and professional
* Capable of identifying risks and offering pragmatic solutions
* Responsive to client needs and escalation of issues
* Willingness to lead by example and uphold company standards
* Commitment to sustainability and compliance with quality, health, and safety frameworks (ISO 9001, 14001, 45001)
* Alignment with the organisation's mission to operate responsibly and ethically
Essential Experience & Qualifications:
* Hands-on experience with heating, chilled water, domestic water, and basic gas systems in active buildings
* Familiarity with capital equipment such as boilers, pumps, and chillers
* Minimum NVQ Level 2 qualification in HVAC or a related trade
* Valid UK driving licence with no major endorsements
* Clear criminal background check (DBS)
* At least 5 years of relevant industry experience
* Competence in Microsoft Office and estimating software
* Strong analytical, planning, and teamwork skills