Collections Advisor - Motor Finance
📍 Location: Manchester (Hybrid - 2 days on-site/week)
💰 Salary: £25,000 - £32,000 (DOE)
📅 Full-Time, Permanent | 35 hours/week
🕘 Shifts: Mon-Fri, 8am-7pm | 1 in 3 Saturdays, 8am-12pm
🏖️ 30 days holiday + Bank Holidays
🚀 Start: ASAP (post-compliance)
📚 Training: 3 weeks on-site, then hybrid
About the Role
We're looking for a proactive and empathetic Collections Advisor to join our motor finance team. You'll support customers in financial difficulty, helping them find sustainable repayment solutions while ensuring compliance with FCA guidelines.
This is a fantastic opportunity for someone passionate about financial care, customer service, and making a real difference.
What You'll Do
Speak with customers in arrears to understand their financial situation
Carry out Income & Expenditure assessments
Create realistic and affordable repayment plans
Identify and support vulnerable customers
Ensure compliance with FCA, CONC, and TCF standards
Provide feedback to improve customer experience and processes
What We're Looking For
Strong communication and negotiation skills
Experience in arrears or financial services
Ability to support vulnerable customers with empathy
Detail-oriented with accurate record-keeping
Please note, all offers of employment are subject to satisfactory references, credit checks and criminal record checks
Brook Street NMR is acting as an Employment Agency in relation to this vacancy