Overview
Join Caredig as a Front of House Coordinator and make a real difference in the lives of our tenants, helping to create a welcoming, supportive environment for tenants. You’ll be the first point of contact for tenants and visitors, delivering excellent customer service and helping residents live independently in their homes.
Location and contract: Front of House Coordinator – based in Swansea
Hours and pay: 24 Hours per week – Permanent Contract
£13.17 per hour £16,436.16 annually
Application: Closing Date: Monday 13th October 2025
Interview Date: Wednesday 22nd October 2025
We do not offer sponsorship.
About the role
Our Front of House Coordinators provide a range of services, delivering excellent customer service while coordinating volunteers, supporting community events, managing stock, and running the on-site shop. You’ll also provide housing information, show properties, handle payments, and liaise with internal teams to ensure smooth day-to-day operations.
About you
* Empathetic, diplomatic, and a great communicator
* Organised with strong attention to detail
* Proficient in Microsoft Office and able to learn new systems
* Positive, proactive, and flexible
We want you to live our values through your attitude and behaviours towards colleagues, tenants, and stakeholders. It is essential that you champion and demonstrate these Values in all you do.
* Kind
* Trusting
* Accountable
* Innovative
We welcome previous experience working as customer service, hospitality or front of house roles, housing support, community engagement or volunteer coordination, care or support backgrounds.
Benefits
* 28 Days Annual Leave (excluding Bank Holidays), increasing up to 33 days with long service
* Free DBS
* Free Private Health Care
* 24/7 Employee Assistance Programme
* Eligibility to apply for a Blue Light Card
* Paid training
* Life Assurance 3x salary
* Pension scheme with up to 8% organisation match opt-in
* Enhanced Sickness and Maternity/Paternity leave pay
Join a team where no two days are the same, and where your work truly makes a difference.
Contact and application information
Please feel welcome to contact Sophia Turner, Extra Care Manager on 07866500924 who will be happy to answer any questions you may have about this role.
Find more information please read the Recruitment Pack which is available to download via the link below and apply by clicking on the “apply now” tab found on this job vacancy on our website current vacancies.
About Us
We are a registered social landlord (RSL) based in Swansea. We were established in 1975 to meet the housing needs of families, older and more vulnerable people. We manage over 2,800 high quality affordable homes, and provide a range of services – including the development of new homes – to people and communities across Swansea, Carmarthenshire, Neath and Port Talbot, Ceredigion and Pembrokeshire.
We are an ambitious and well-established independent housing association. We have strong local roots, a reputation for providing quality homes, and a track record for making a positive difference in our local communities.
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