Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9 location group, with an annual turnover in excess of £150m, employs circa 400 people, in a wide variety of job roles, and has excellent opportunities for highly motivated, dedicated and talented people. Whether you’re a salesperson, a vehicle technician or in customer service, we would like to hear from you. And, if you haven’t yet built-up experience in these areas, we have apprenticeships and training programmes to help you get settled in. At Foray we place great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do.
Position
Hours: 45 hours per week, Monday – Friday, 08:00 a.m. – 06:00 p.m. (1-hour lunch)
Saturday rota: Every other Saturday, 08:00 a.m. – 01:00 p.m.
Benefits: Foray Rewards (including discount shopping from a range of retailers) | 24/7 wellbeing support | 24/7 1-2-1 Counselling support | Cycle to Work Scheme | 30 days holiday (including Bank Holidays), rising to 34 days with length of service | Long Service Awards | Workplace Discount for your own vehicle and immediate family
Join a Leading Ford Main Dealer – Be the Voice of Our Aftersales Team!
We are looking for an experienced, customer-focused Service Advisor to join our Flagship site, Ford Main Dealer in English Ford, Poole.
This is an excellent opportunity for someone with automotive industry experience who thrives in a fast-paced, customer-facing environment and takes pride in delivering exceptional service.
As a Service Advisor, you’ll play a key role in managing the customer journey through the aftersales process, ensuring every customer receives the highest level of care and professionalism from start to finish.
You’ll join a successful, motivated, and supportive Aftersales Team, working with one of the UK’s most trusted automotive brands — Ford.
Key Responsibilities:
* Act as the main point of contact for all aftersales and service enquiries.
* Deliver a first-class customer experience in line with Ford standards.
* Book vehicles in for service, maintenance, and repair work.
* Prepare accurate repair estimates and obtain customer authorisation.
* Communicate effectively with technicians to ensure timely completion of work.
* Raise invoices, collect payments, and process paperwork accurately.
* Provide clear and professional updates to customers throughout the repair journey.
* Help the dealership achieve customer satisfaction targets and departmental KPIs.
* Uphold Ford’s commitment to quality, transparency, and trust.
Requirements:
About You
To succeed in this role, you’ll need to be:
* An experienced Service Advisor / Aftersales Advisor / Customer Service Advisor (automotive background preferred, but not essential)
* Confident, professional, and well-organised with excellent communication skills
* A natural problem-solver with a positive, can-do attitude
* Able to multitask and remain calm in a busy dealership environment
* Driven by success, with a passion for delivering results and exceeding expectations
Why Join Us?
This is your chance to join an established Ford Main Dealer with a strong reputation for quality and customer care.
You’ll gain valuable automotive industry experience, work with a supportive management team, and be part of a dealership that rewards hard work and professionalism.
So, if this sounds like you, and you take pride in your work’s high standard, we want to hear from you!
Other information
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.
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