Key responsibilities
:
• To be responsible for unpacking, configuring, installing software and delivering new computers to users.
• To be responsible for cataloguing LMB computing waste and organising WEEE waste collections with 3rd party contractors.
• To assist with installation of software patches and implementing the LMB’s IT security policies.
• To assist with keeping the databases of LMB computers up to date, including regular audits.
• To assist with audio-visual support of staff and visitors during conferences.
• To assist with ordering and shipping of computer parts and accessories.
• To assist with patching and activation of network points.
• To assist the IT engineers with any other tasks as needed.
Working relationships:
You will report to the Deputy IT Manager and will have no line management responsibilities.
You will be required to develop a working relationship and communicate with all IT users (staff, students and visiting workers)
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Education / qualifications / training required:
Essential: GCSE, or equivalent, in English and Maths.
Previous work experience required:
Desirable: Experience of working in a busy environment.
Knowledge and experience:
Essential:
• Experience using Mac or Windows computers.
• Knowledge of Microsoft software products such as Office 365.
• Knowledge of software installations and patching.
Desirable:
• Experience of working with databases and data entry.
• Experience of audio-visual systems and software such as Zoom/Teams.
• Knowledge of computer components and their uses.
Personal skills / behaviours / qualities:
Essential:
• Ability to effectively communicate both verbally and in writing with users, contractors and visitors at all levels.
• Excellent interpersonal skills with the ability to work as a team using own initiative when needed.
• Strong organisational skills with the ability to prioritise work to deal with several projects simultaneously.
• The ability to work to deadlines with minimal supervision.
• Highly focussed with a strong attention to detail.
• A can-do proactive approach to work and a willingness and enthusiasm to help others use IT effectively.
• A willingness to learn and develop skills in areas useful to the LMB.
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