Key Responsibilities:
* Accurately process and input incoming paperwork into internal systems and client portals.
* Liaise with site-based operatives to ensure accurate data collection and provide support as needed.
* Monitor, update, and maintain various spreadsheets and databases.
* Handle incoming calls and direct them to the appropriate teams or individuals.
* Make outbound calls to advise customers on the energy-efficient measures we will be installing.
* Ensure all tasks are completed to a high standard and meet daily targets.
* Communicate effectively with internal teams, customers, suppliers, and other stakeholders via phone and email.
Candidate Requirements:
* Strong organisational skills with the ability to prioritise and multitask effectively.
* Excellent communication skills, both written and verbal.
* Proficiency in Microsoft Word, Excel, and Outlook, with general computer literacy.
* Comfortable making and receiving phone calls.
* Experience with ECO4 Submissions is desirable but not essential.
Key factors;
* Scheduling experience in a construction/maintenance/repairs environment
* Proficient in Microsoft packages including excel and share point.
* Compliance checks on paperwork & pictures following install.
* Inbound and outbound calls to tenant.
* Basic admin duties IE emails, filing paperwork etc
Desirable
* Experience in working with social housing grants IE SHDF (social housing decarbonization fund) or similar.
* Good geographical knowledge of the West Midlands.
Benefits To Working For Our Client:
* Be part of a rapidly growing company in a booming industry.
* Make a tangible impact on the environment and improve people’s lives.
* Receive comprehensive training and ongoing support to develop your skills.
* Work in a collaborative, dynamic, and supportive team environment.
* Enjoy opportunities for growth and progression within a forward-thinking company.
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