About the role
This vacancy is based in the Support team which supports all the Product teams, including Moodle VLE, Lecturecast capture system, Turnitin and WISEflow for assessment.
The role will focus on managing Service requests and Incidents from a variety of user groups, and liaising with the wider Digital Education team to support the continuous development of our services. The potholder will be expected to provide guidance and support to students, academics and administrators, and prioritise different requests and incidents
About you
The postholder will have experience in supporting multiple services, in a HE environment or equivalent, complex organisation. They will be familiar with education technologies and have a general understanding of underlying pedagogic principles.
They will be expected to provide guidance and support to students, academics and administrators, and prioritise different requests and incidents. Problem solving and communications skills are essential, and experience of working in an agile product environment would be an advantage.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance