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Service advisor

Kidlington
Group 1 Automotive UK
Service advisor
€60,000 - €80,000 a year
Posted: 5 June
Offer description

Join to apply for the Service Advisor role at Group 1 Automotive UK.

In the heart of our aftersales department, our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

What We Can Offer You

* Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
* Save money every day with our exclusive retail discounts
* Drive a great deal with discounts on new and used cars, plus servicing offers
* Plan for the years ahead with our company pension scheme
* Balance home and work with our industry-leading family-friendly policies
* Commute for less with our cycle-to-work scheme
* Prioritise your wellbeing with dedicated support for you and your family
* 24/7 access to healthcare professionals
* Make a difference with a paid day to volunteer in your community
* Invest in your future with our company share purchase plan
* Earn rewards when you refer a friend to join the team
* Access training and development opportunities
* Life assurance with optional increased cover
* Flexible working options available

What You’ll Do Day To Day

* Warmly welcome and engage customers professionally throughout the day
* Keep customers informed about their vehicle repairs, ensuring transparency and trust
* Develop product knowledge through manufacturer-led training
* Promote additional services and repairs based on technician recommendations
* Schedule vehicle appointments efficiently and accurately
* Conduct pre-appointment customer calls to confirm bookings and address questions
* Maintain accurate customer records within our systems

Helpful Skills And Qualifications

Don’t worry about ticking every box—if you care about delivering great experiences, we want to hear from you.

* Excellent communication skills with customers and colleagues
* Experience in delivering exceptional customer service
* Ability to identify customer needs and upsell opportunities
* Good time management skills and ability to work under pressure
* Experience in target-driven roles
* Full UK driving license

We value diversity and encourage applicants who are enthusiastic and eager to learn, even if they don’t meet every requirement.

Join Our Growing Group

Group 1 Automotive is on an exciting growth journey with over 7,000 colleagues across 114 dealerships representing 21 brands. We focus on creating outstanding and trusted experiences for our customers, partners, and team members.

Our Values

Respect, Integrity, Transparency, Teamwork, and Professionalism are at the core of what we do.


Additional Details

* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Automotive
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